Information about returning goods


Returns Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are able to return the goods for whatever reason, so long as they have not been opened, and are returned in the same condition as they were received.

In  summary:  Should the goods be faulty, please notify us immediately upon receipt. You are fully covered under the Sale of Goods Act, and Matrix will take back the goods (at no expense to you) for a full refund or replacement.