Terms and conditions of sale
1.1 When the following words with capital letters are used in these Terms (including
the Appendix to these Terms), this is what they will mean:
1.1.1 Bespoke Products: any Products made to your specific requirements,
for example Products made in a non-standard colour chosen by you;
1.1.2 Event Outside Our Control: is defined in clause 15.2;
1.1.3 Order: an order for the Products placed by you, whether by telephone,
email or fax or in person at the trade/retail counter located at Our
1.1.4 Premises: 2 Folly Lane, St Philips, Bristol, BS2 0RH;
1.1.5 Products: the products that We are selling to you as included in an
1.1.6 Terms: the terms and conditions set out in this document (together
with any special written conditions agreed in writing by Us);
1.1.7 We/Our/Us: Matrix Composite Materials Company Limited, a company
registered in England and Wales with company number 03448185 and
whose registered office is at 2 Folly Lane, St Philips, Bristol, BS2 0RH;
1.1.8 Working Day: a day other than a Saturday, Sunday or bank or public
holiday in England and Wales.
1.2 When We use the words "writing" or "written" in these Terms, this will include
email unless We say otherwise.
2 Our contract with you
2.1 These are the legal terms and conditions on which We supply Products to you.
2.2 Please ensure that you read these Terms carefully and understand them as they
will apply to your purchase of any of Our Products (to the exclusion of any other
terms and conditions, including any terms and conditions issued by you).
2.3 If you refuse to accept these Terms, please do not order any Products from Us
(or, if you are a consumer and the Products have already been delivered to you,
please exercise your right of return and refund under clause 16). If you think
that there is a mistake, please contact Us to discuss. We will confirm any
changes in writing to you to avoid any confusion between you and Us.
2.4 These Terms supersede any previous terms and conditions which We may have
issued to you. We may amend these Terms from time to time and, if We do, We
will publish the amended version on Our website and will notify you of, or
provide you with a copy of, the amended Terms the next time you place an
Order with Us. Any Order already placed by you and confirmed by Us at the time
We amend these Terms will continue to be governed by the Terms in place at
the time the Order was confirmed by Us.
2.5 When you place an Order with Us, this does not mean that your Order has been
accepted. Our acceptance of your Order will take place as described in
clause 2.6. If We are unable to supply you with a Product, for example because
that Product is not in stock or no longer available, We will inform you of this as
soon as possible, and We will not process your Order. If you have already paid
for the Products, We will refund you the full amount as soon as possible.
2.6 These Terms will become binding on you and Us when We confirm to you that
We are able to provide you with the Products, at which point a contract will
come into existence between you and Us relating to the supply of those
Products. Each Order placed by you and confirmed by Us shall constitute a
separate contract governed by these Terms.
2.7 If any of these Terms conflict with any term of an Order, the Order will take
2.8 We shall assign an order number to each Order and will inform you of it when
We confirm the Order to you. Please quote the order number in all subsequent
correspondence with Us relating to that Order.
2.9 Any images of the Products on Our website or in Our catalogues or brochures
are for illustrative purposes only. Although We have made every effort to display
the colour of Products accurately, We cannot guarantee that your computer's
display of the colours or any printed pictures accurately reflect the colour of the
Products. Your Products may vary slightly from those images.
2.10 The packaging of the Products may vary from that shown on images on Our
website or in Our catalogues or brochures.
2.11 Any samples, descriptive matter or advertising produced by Us and any product
data sheets and material safety data sheets contained on Our website or in Our
catalogues or brochures or otherwise provided by Us are produced for the sole
purpose of giving an approximate idea of the Products described in them and
how to use them safely. They shall not form part of the contract between us or
have any contractual force.
2.12 We may give you free oral advice and/or practical training in relation to the
storage, handling, use, processing and application of the Products, which may
include advice or instruction given to Us by the manufacturer of the Products.
You acknowledge and agree that any such advice and/or training is given for
guidance purposes only and that it is your sole responsibility to ensure that the
Products are suitable for your purposes and used in accordance with the
manufacturer’s instructions and specifications, including carrying out any tests
necessary to ascertain the suitability of the Products for the application for which
they are intended. You further acknowledge and agree that We shall have no
liability to you or any other party if you fail to follow the manufacturer’s
instructions and specifications or misinterpret or ignore any advice and/or
training given by Us.
2.13 By purchasing from Us, you acknowledge that you and any of your employees,
contractors, agents or representatives involved in the collection and/or use of
the Products are aware of all health and safety requirements pertaining to the
Products and their storage, handling, processing and application.
3 If you are a consumer
This clause 3 only applies if you are a consumer.
3.1 Certain Products on Our website or in Our catalogues or brochures can only be
purchased if you satisfy the legal age requirement for that Product. We are not
allowed by law to supply these Products to you if you do not satisfy these age
requirements. If you are underage, please do not attempt to order these
3.2 If you are a consumer, you have legal rights in relation to Products that are
defective or not as described. Advice about your legal rights is available from
your local Citizens' Advice Bureau or Trading Standards office. These legal rights
are not affected by the returns policy in clause 16 or these Terms.
4 If you are a business customer (including an approved distributor)
This clause 4 only applies if you are a business customer (including an
4.1 If you are not a consumer, you confirm that you have authority to bind any
business on whose behalf you are purchasing Products from Us.
4.2 These Terms, together with any document expressly referred to in them,
constitute the entire agreement between you and Us. You acknowledge that you
have not relied on any statement, promise or representation made or given by
or on behalf of Us which is not set out in these Terms or any document
expressly referred to in them.
5 If you are an approved distributor
If you wish to purchase Products for re-sale purposes as an approved
distributor, you may only do so with Our express written approval. If you are an
approved distributor, Our supply of Products to you will be subject to both these
Terms and the additional terms and conditions set out in the Appendix to these
6 Changes to Order
6.1 You may make a change to an Order at any time before We despatch the
Products (or you collect them from Us) by contacting Us, except in the case of
Bespoke Products. Where this means a change in the total price of the Products,
We will notify you of the amended price.
6.2 If you are a consumer and wish to cancel an Order before it has been fulfilled,
please see your right to do so in clause 16. In the case of Bespoke Products,
unfortunately, because these Products are made to your specific requirements,
you will not be able to cancel an Order once it is made.
7 Bespoke Products
7.1 In the case of Bespoke Products, these will be made according to the specific
requirements you provide to Us.
7.2 Please make sure that any specification you give Us is correct and accurate.
Unfortunately, We cannot accept the return of any Bespoke Products if the
reason for the return is because you provided Us with incorrect information
regarding the specification or you simply change your mind. However, if you are
a consumer, this will not affect your legal rights in relation to Bespoke Products
that are defective or not as described. Advice about your legal rights is available
at your local Citizen's Advice Bureau or Trading Standards office.
8 Delivery of Products
8.1 If you choose Our standard delivery service, We will aim to deliver the Products
to you within two to three Working Days of Us confirming the Order to you
(unless delivery is to an address outside the UK, in which case clause 9 will
apply). We also offer a premium next Working Day delivery service. The time of
delivery is, in each case, subject to availability of the relevant Products and you
acknowledge that We may need to order in Products that you have ordered.
8.2 Please note that timescales for delivery and delivery charges will vary depending
on the availability of the Products and your address. Please allow for extra time
for deliveries to the Scottish Highlands and Islands, the Isle of Wight, the Isle of
Man and other remote areas.
8.3 We will provide you with an estimated delivery date and We cannot accept any
liability to you if delivery takes place on a date other than the estimated delivery
date or if delivery is delayed by your failure to provide Us with adequate delivery
instructions or any other instructions that are relevant to the delivery of the
Products. Occasionally, Our delivery to you may be affected by an Event Outside
Our Control. See clause 15 for Our responsibilities when this happens.
8.4 If you have placed your Order in person at the trade/retail counter located at
Our Premises, you may collect the Products from Our Premises at the time of
placing your Order if the Products are in stock. If they are not in stock, you can
collect the Products from Us at any time during Our working hours of 8:30 a.m.
to 5:00 p.m. on Working Days following notification from Us that the Products
are ready for collection.
8.5 Delivery of an Order shall be completed when We deliver the Products to the
address you gave Us or you collect them from Us.
8.6 If no one is available at your address to take delivery and sign for the Products,
We or Our appointed courier (as applicable) will leave you a note that the
Products have been returned to Our Premises or the premises of Our appointed
courier, in which case, please contact Us or Our appointed courier (as instructed
on the note) to rearrange delivery. You acknowledge that, if delivery was
attempted (but not able to be made) on the delivery date notified to you, you
may be liable for the cost of re-delivery.
8.7 If We are not able to deliver the whole of the Order at one time due to
operational reasons or shortage of stock, We will deliver the Order in
instalments. We will not charge you extra delivery costs for this. However, if you
ask Us to deliver the Order in instalments, We may charge you extra delivery
costs. Each instalment shall constitute a separate contract between us governed
by these Terms. If We are late delivering an instalment or one instalment is
defective, that will not entitle you to cancel any other instalment.
9 International delivery
9.1 We will, subject to prior agreement with you, deliver to countries outside the UK
(International Delivery Destinations). However, there are restrictions on the
import of some Products into certain International Delivery Destinations which
may mean that delivery of the Products into your chosen International Delivery
Destination is not possible, so please ensure that you are aware of any such
restrictions before ordering Products.
9.2 If you order Products for delivery to an International Delivery Destination, your
Order may be subject to customs, excise and import duties and taxes, clearance
charges and other amounts payable in connection with import of the Products
into the International Delivery Destination which are applied when the delivery
reaches that destination. Please note that We have no control over these
charges and We cannot predict their amount.
9.3 You will be responsible for payment of any such duties, taxes and charges as
referred to in clause 9.2. Please contact your local customs office for further
information before placing your Order.
9.4 You must comply with all applicable laws and regulations of the country for
which the Products are destined. We will not be liable or responsible if you break
any such law.
10 Responsibility and Ownership
10.1 The Products will be your responsibility from the completion of delivery.
10.2 You will own the Products when:
10.2.1 We have received (in cash or cleared funds) payment in full, including
all applicable packaging and delivery charges, of all sums due to Us in
respect of the Products and all other sums which are or become due to
Us in respect of any and all other products supplied by Us to you; or
10.2.2 if earlier, you use the Products in a manufacturing or other process
which involves the Products ceasing to exist as separate products in the
state in which they were delivered to you and becoming inextricably
mixed or amalgamated with other products. If payments received from
you are not stated to refer to a particular invoice, We may apply such
payments to any outstanding invoice.
10.3 Until ownership of the Products passes to you, you will hold the Products on Our
behalf and must not alter or remove any identifying marks placed on the
Products by Us. Any such Products shall be properly stored separately from
other products or items in your possession or control and clearly identified as
10.4 Until ownership of the Products passes to you, We shall be entitled at Our
absolute discretion to retake, sell or otherwise deal with or dispose of all or any
of the Products in which ownership remains with Us and (provided that the
Products are still in existence and, if you are an approved distributor, have not
been resold) We shall be entitled at any time to require you immediately to
deliver up the Products to Us. We or Our personnel may at any time without
notice enter your premises (or any premises where We reasonably believe the
Products to be stored) either to repossess the Products if you fail to deliver them
up or to verify that you are complying with clause 9103.
10.5 If you are an approved distributor, you may resell the Products in the ordinary
course of your business (and We hereby give you the right to pass title to such
Products to your buyer), provided that you shall:
10.5.1 deal as principle when making any such sale; and
10.5.2 without prejudice to your obligation to pay Us the full price for the
Products, account to Us for that part of the sale proceeds of the
Products which is equivalent to the price invoiced by Us to you
(excluding VAT), and shall hold such sale proceeds on trust for Us and
shall ensure that the same are clearly identified as being held for Us.
11 Our warranty for the Products
11.1 We may provide a warranty for certain of the Products that, on delivery or
collection (as applicable) and for a certain period thereafter (as notified by us on
a Product by Product basis), they shall be free from material defects. However,
this warranty does not apply in the circumstances described in clause 11.2.
11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising
11.2.1 wilful damage, abnormal storage or working conditions, accident,
negligence by you or by any third party; or
11.2.2 if you fail to use the Products in accordance with the user instructions or
any other instructions, guidance or advice given by Us or by the
manufacturer of the Products.
11.3 If you are a consumer, any warranty provided is in addition to your legal rights
in relation to Products that are defective or not as described. Advice about your
legal rights is available from your local Citizens' Advice Bureau or Trading
12 Price and payment
12.1 The prices of the Products will be set out in Our price list in force as at the date
of the Order (unless a different price has been agreed by you and Us). Our
prices may change at any time, but price changes will not affect Orders that We
have confirmed to you or any price that We have quoted to you (any such
quotation being valid for a period of 30 days).
12.2 The prices of the Products exclude VAT which shall (if required) be payable by
you at the applicable rate chargeable in the UK for the time being. However, if
the rate of VAT changes between the date of your Order and the date of delivery
or collection (as the case may be), We will adjust the rate of VAT that you pay,
unless you have already paid for the Products in full before the change in the
rate of VAT takes effect.
12.3 The prices of the Products exclude packaging and delivery costs, which will be
added to the total amount due and will be calculated according to the place of
delivery and the delivery service selected by you.
12.4 It is always possible that, despite Our best efforts, some of the prices of the
Products, as set out in Our price list, may be incorrect. We will normally check
prices as part of Our despatch procedures so that, if a Product’s correct price is
less than the price stated on Our price list, We will charge the lower amount
when dispatching the Products to you. If a Product’s correct price is higher than
the price stated on Our price list, We will contact you to inform you of this error
and We will give you the option of continuing to purchase the Products at the
correct price or cancelling your Order. We will not process your Order until We
have your instructions. If We are unable to contact you using the contact details
you provided when you placed the Order, We will treat the Order as cancelled.
Please note that, if the pricing error is obvious and unmistakeable and could
have reasonably been recognised by you as a mispricing, We do not have to
provide the Products to you at the incorrect (lower) price.
12.5 Subject to clause 12.6 and unless otherwise agreed by Us, payment for Products
and all applicable packaging and delivery charges must be made at the time you
place your Order. For Orders placed by telephone, email or fax, payment must
be made by credit or debit card and, for these purposes, We accept payment
with MasterCard, Switch, Delta, Maestro, Visa and Solo. For Orders placed in
person at the trade/retail counter located at Our Premises, We also accept
payment in cash or by cheque. If you pay by credit or debit card, We will not
charge your credit or debit card until We despatch the Products to you or you
collect them from Us.
12.6 We may offer certain customers the option to open a business account with Us.
If you apply to open a business account, your application will be subject to Us
carrying out various checks as to your creditworthiness. If your application to
open a business account is accepted, We will set a limit on the total amount
which may be outstanding as unpaid on such account at any one time. Invoices
for business accounts will be issued on each occasion a purchase of Products is
made under that account. We will issue you with a statement by post or email
within five Working Days following the end of each month (or, if earlier, when
your credit limit is reached or exceeded) setting out the Products purchased
during that month and the total amount due in respect of those Products.
Settlement of all invoices included in that statement is due in full by the last
Working Day of the month following the month to which the statement relates
(the Due Date) and can be made by BACS transfer, by cheque or in cash.
Partial settlement of invoices is acceptable, provided that all amounts set out in
each monthly statement are settled in full by the Due Date. We reserve the right
to suspend your account with Us in Our absolute discretion if you fail to pay any
amount due by the Due Date or if you exceed your credit limit.
12.7 If you do not make any payment due to Us by the due date for payment, We
may charge interest to you on the overdue amount at the rate of 4% a year
above the base lending rate of HSBC Bank plc from time to time. This interest
shall accrue on a daily basis from the due date until the date of actual payment
of the overdue amount, whether before or after judgment. You must pay Us
interest together with any overdue amount.
12.8 However, if you dispute an invoice in good faith and contact Us to let Us know
promptly after you have received an invoice that you dispute it, clause 12.7 will
not apply to the disputed part of the invoice for the period of the dispute.
13 Our liability to you if you are a consumer
This clause 13 only applies if you are a consumer.
13.1 If We fail to comply with these Terms, We are responsible for loss or damage
you suffer that is a foreseeable result of Our breach of these Terms or Our
negligence, but We are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if it was an obvious consequence of
Our breach or if it was contemplated by you and Us at the time We entered into
13.2 You agree only to use the Products for domestic and private use and not to use
the Products for any commercial, business or re-sale purposes, and We have no
liability to you for any loss of profit, loss of business, business interruption or
loss of business opportunity.
13.3 We do not in any way exclude or limit Our liability for:
13.3.1 death or personal injury caused by Our negligence or the negligence of
Our employees, agents or subcontractors;
13.3.2 fraud or fraudulent misrepresentation;
13.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act
1979 (title and quiet possession);
13.3.4 any breach of the terms implied by sections 13, 14 and 15 of the Sale
of Goods Act 1979 (description, satisfactory quality, fitness for purpose
13.3.5 defective products under the Consumer Protection Act 1987; or
13.3.6 any matter in respect of which it would be unlawful for Us to exclude or
14 Our liability to you if you are a business customer (including an
This clause 14 only applies if you are a business customer (including an
14.1 We only supply the Products for use by you in the course of your business, and
you agree not to use the Products for any re-sale purposes unless you are an
approved distributor (in which case you may re-sell the Products to your
customers in the ordinary course of your business).
14.2 Nothing in these Terms limits or excludes Our liability for:
14.2.1 death or personal injury caused by Our negligence or the negligence of
Our employees, agents or subcontractors;
14.2.2 fraud or fraudulent misrepresentation;
14.2.3 any breach of the terms implied by section 12 of the Sale of Goods Act
1979 (title and quiet possession);
14.2.4 defective products under the Consumer Protection Act 1987; or
14.2.5 any matter in respect of which it would be unlawful for Us to exclude or
14.3 Subject to clause 14.2, We will under no circumstances whatsoever be liable to
you, whether in contract, tort (including negligence), breach of statutory duty or
otherwise, arising under or in connection with this contract for:
14.3.1 any loss of profits, sales, business or revenue;
14.3.2 loss or corruption of data, information or software;
14.3.3 loss of business opportunity;
14.3.4 loss of anticipated savings;
14.3.5 loss of goodwill; or
14.3.6 any indirect, special or consequential loss of any kind.
14.4 Subject to clauses 14.2 and 14.3 , Our total liability to you in respect of all other
losses arising under or in connection with each Order placed by you and
confirmed by Us and the contract between us relating to such Order, whether in
contract, tort (including negligence), breach of statutory duty or otherwise, shall
in no circumstances exceed 100% of the price paid by you for the relevant
14.5 Except as expressly stated in these Terms, We do not give any representation,
warranties or undertakings in relation to the Products. Any representation,
condition or warranty which might be implied or incorporated into these Terms
by statute, common law or otherwise is excluded to the fullest extent permitted
by law. In particular, We will not be responsible for ensuring that the Products
are suitable for your purposes.
15 Events Outside Our Control
15.1 We will not be liable or responsible for any failure to perform, or delay in the
performance of, any of Our obligations under these Terms that is caused by an
Event Outside Our Control.
15.2 An Event Outside Our Control means any act or event beyond Our reasonable
control, including, without limitation, strikes, lock-outs or other industrial action,
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or threat or preparation for war, fire, explosion,
storm, flood, earthquake, subsidence, epidemic or other natural disaster, or
failure of public or private telecommunications networks or impossibility of the
use of railways, shipping, aircraft, motor transport or other means of public or
15.3 If an Event Outside Our Control takes place that affects the performance of Our
obligations under these Terms:
15.3.1 We will contact you as soon as reasonably possible to notify you; and
15.3.2 Our obligations under these Terms will be suspended and the time for
performance of Our obligations will be extended for the duration of the
Event Outside Our Control. Where the Event Outside Our Control affects
Our delivery of Products to you, We will contact you with a revised
estimated delivery date after the Event Outside Our Control is over.
15.4 If you are a consumer, You may cancel the contract if an Event Outside Our
Control takes place and you no longer wish Us to provide the Products. Please
see your cancellation rights under clause 16. We will only cancel the contract if
the Event Outside Our Control continues for longer than seven days in
accordance with Our cancellation rights in clause 17.
16 Your right of return and refund
Clauses 16.1 to 16.8 (inclusive) only apply if you are a consumer and
have placed your Order by telephone, email or fax.
16.1 If you are a consumer and have placed your Order by telephone, email or fax,
you have a legal right to cancel an Order during the period set out below in
clause 16.3. This means that, during the relevant period, if you change your
mind or for any other reason you decide you do not want to keep a Product, you
can notify Us of your decision to cancel the Contract and receive a refund.
Advice about your legal right to cancel the Contract is available from your local
Citizens' Advice Bureau or Trading Standards office.
16.2 The cancellation right referred to in clause 16.1 does not apply in the case of:
16.2.1 any Bespoke Products; or
16.2.2 any Products which have been opened or unsealed.
16.3 You may cancel an Order from the date We confirm the Order to you, which is
the point at which a contract between us comes into existence. If the Products
have already been delivered to you, you have a period of 14 Working Days in
which you may cancel, starting from the day you receive the Products.
16.4 To cancel an Order, please contact Us by telephoning Our sales team on +44 (0)
117 954 8040 or by emailing Us at sales@mcmc-UK.com. If you send Us your
cancellation notice by email, then your cancellation is effective from the date
you send Us the email. If you call Us to notify Us of your cancellation, then your
cancellation is effective from the date you telephone Us.
16.5 You will receive a full refund of the price you paid for the Products and any
applicable packaging and delivery charges you paid for. We will process the
refund due to you as soon as possible and, in any case, within 30 calendar days
of the day on which you gave Us notice of cancellation as described in
clause 16.4. If you returned the Products to Us because they were defective or
not as described, please see clause 16.6.
16.6 If you have returned the Products to Us under this clause 16 because they are
defective or not as described, We will refund the price of the defective Products
in full, any applicable packaging and delivery charges, and any reasonable costs
you incur in returning the Products to Us.
16.7 We will refund you using the same method of payment used by you to pay for
the Products (or such other method of payment as may be agreed between us).
16.8 If the Products were delivered to you:
16.8.1 you must return the Products to Us as soon as reasonably practicable. If
the Products require collection, We will collect the Products from the
address to which they were delivered. We will contact you to arrange a
suitable time for collection;
16.8.2 unless the Products are defective or not as described (in which case,
see clause 16.6), you will be responsible for the cost of returning the
Products to Us or, where relevant, the cost of Us collecting the Products
from you; and
16.8.3 you have a legal obligation to keep the Products in your possession and
to take reasonable care of the Products while they are in your
Clauses 16.9 and 16.10 only apply if you are a consumer and have
placed your Order in person at the trade/retail counter located at Our
16.9 You may cancel any Order for Products (other than Bespoke Products) at any
time before We despatch the Products (or, if applicable, before collection by
you) by contacting Us, including where you choose to cancel because We are
affected by an Event Outside Our Control. We will confirm your cancellation in
writing to you and, if you cancel an Order under this clause 16.9 and you have
made any payment in advance for Products that have not been delivered to you
(or, if applicable, collected by you), We will refund these amounts to you.
16.10 Unfortunately, if you cancel an Order for Products under clause 16.9 and We
have already despatched the Products to you, We will not be able to cancel your
Order until it is delivered to you. In this case or if you wish to cancel an Order
for Products that have already been collected by you, if you return the Products
to Us, We will have to charge you the cost of collection or you will have to pay
the cost of returning the Products back to Us. This will not affect your refund for
the Products, but any charge for collection will be deducted from the refund that
is due to you.
16.11 Unfortunately, in the case of Bespoke Products, you will not be able to cancel an
Order once it is made (but this will not affect your legal rights as a consumer in
relation to any Bespoke Products that are defective or not as described).
17 Our rights to cancel and applicable refund
If We have to cancel an Order for Products (including any Bespoke Products)
before the Products are delivered due to an Event Outside Our Control or the
unavailability of stock:
17.1.1 We will contact you as soon as reasonably possible to notify you; and
17.1.2 if you have made any payment in advance for Products that have not
been delivered to you, We will refund these amounts to you.
17.2 If We have already started work on your Order for any Bespoke Products by the
time We have to cancel under clause 17.1, We will not charge you anything and
you will not have to make any payment to Us.
18 Information about Us and how to contact Us
18.1 We are a company registered in England and Wales. Our company registration
number is 03448185 and Our registered office is at 2 Folly Lane, St Philips,
Bristol, BS2 0RH. Our registered VAT number is GB 701 0372 95.
18.2 If you have any questions or if you have any complaints, please contact Us. You
can contact Us by telephoning Our sales team on +44 (0) 117 954 8040 or by
emailing Us at sales@mcmc-UK.com.
18.3 If you wish to contact Us in writing, or if any clause in these Terms requires you
to give Us notice in writing (for example, to cancel an Order), you can deliver
this to Us by hand or send it pre-paid post to Matrix Composite Materials
Company Limited at 2 Folly Lane, St Philips, Bristol, BS2 0RH or by email to
18.4 If We have to contact you or give you notice in writing, We will do so by hand,
pre-paid post or email to the address or email address you provided when you
placed the Order.
18.5 If you are a business, please note that any notice given by you to Us, or by Us
to you, will be deemed received and properly served at the time of delivery if
delivered by hand, three days after the date of posting if sent by pre-paid post
or 24 hours after the time of sending if sent by email. In proving the service of
any notice, it will be sufficient to prove, in the case of a letter, that such letter
was properly addressed and either delivered or stamped and placed in the post
and, in the case of an email, that such email was sent to the specified email
address of the addressee. The provisions of this clause shall not apply to the
service of any proceedings or other documents in any legal action.
19 How We may use your personal information
19.1 We will use the personal information you provide to Us to:
19.1.1 provide the Products;
19.1.2 process your payment for such Products; and
19.1.3 inform you about similar products or services that We provide, but you
may stop receiving these at any time by contacting Us.
19.2 You agree that We may pass your personal information to credit reference or
other similar agencies and that they may keep a record of any search that they
19.3 We will not give your personal data to any other third party.
20 Other important terms20.1 We may transfer Our rights and obligations under these Terms to another
organisation, but this will not affect your rights or Our obligations under these
20.2 You may only transfer your rights or your obligations under these Terms to
another person if We agree in writing. However, if you are a consumer and you
have used the Products in connection with your property, you may transfer the
benefit of any warranty given by Us in relation to those Products (as referred to
in clause 11.1) to any purchaser of your property without needing to ask Our
20.3 This contract is between you and Us. No other person shall have any rights to
enforce any of its terms, whether under the Contracts (Rights of Third Parties)
Act 1999 or otherwise. However, if you are a consumer and you have used the
Products in connection with your property, the purchaser of your property will
have the benefit of any warranty given by Us in relation to those Products (as
referred to in clause 11.1) if you transfer it to them, but We and you will not
need their consent to cancel or make any changes to these Terms.
20.4 Each of the clauses of these Terms operates separately. If any court or relevant
authority decides that any of them are invalid, unlawful or unenforceable, the
remaining clauses will remain in full force and effect.
20.5 If We fail to insist that you perform any of your obligations under these Terms,
or if We do not enforce Our rights against you, or if We delay in doing so, that
will not mean that We have waived Our rights against you and will not mean
that you do not have to comply with those obligations. If We do waive a default
by you, We will only do so in writing, and that will not mean that We will
automatically waive any later default by you.
20.6 If you are a consumer, please note that these Terms are governed by English
law. You and We both agree to submit to the non-exclusive jurisdiction of the
English courts. However, if you are a resident of Northern Ireland, you may also
bring proceedings in Northern Ireland and, if you are a resident of Scotland, you
may also bring proceedings in Scotland.
20.7 If you are a business customer (including an approved distributor), these Terms
are governed by English law. You and We both agree to submit to the exclusive
jurisdiction of the English courts.